SHIPPING + RETURNS

 SHIPPING

 

- Orders are shipped 1-5 business days after the date of the order (excludes made-to-order and custom items)
- Unmade orders are made in order of receipt and are shipped upon completion of the order.
- Orders comprising both made to order and ready-to-ship items will be shipped upon completion of the made-to-order items, or at the discretion of Sewunique. Please email us to arrange other shipping methods.
- Upon dispatch, a confirmation email is sent to the customer advising tracking details (Australia Post).
- Estimated delivery times are to be used as a guide only and we do not guarantee delivery within that timeframe. 
- In the event that any packages are lost during transit, Sewunique will take steps to locate missing packages, but cannot be held liable for late or missing deliveries by Australia Post.

 

RETURNS

 

- Full priced may be returned for a full refund (minus postage costs) or store credit up to ten (7) working days from the date of delivery. 
- Made to order or sale items may be returned for a store credit up to ten (7) working days from the date of delivery.  
- All items returned must be in original condition with tags and hygienic label attached and free from marks (including make-up and fake tan).  Any items returned with with signs of wear will not be refunded and can be returned to the customer at the customer's expense.
- Promotional gifts are not eligible for a refund.
- To initiate a return, please email your return request to hello@sewuniquethelabel.com quoting your order number and details of the return/credit request up to ten (7) days from the date of delivery.  
- In the instance of faulty/damaged items please email hello@sewuniquethelabel.com
- Any items purchased from stockists are not covered by this policy.  These terms are at the discretion of the store from which the item was purchased.